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How pachostar Handles Your Personal Information

This page tells you exactly what data we collect when you open an account, fund it via PayPal, Venmo, or Play+, and use our lobby — and what we do with it.

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pachostar How pachostar Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We apply encryption to data in transit and at rest, meaning your account details and payment references are not readable in plain text on our servers. We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby see the most activity — you can adjust cookie preferences in your browser settings at any time. Account security relies on a one-time passcode sent to your registered email or phone number whenever a new device logs in. Data we hold is retained for as long as your account is active and for the period required by applicable state regulations after closure.

Encryption at Rest and in Transit

Every data packet between your device and our servers is encrypted. Stored records — including PayPal and Venmo transaction references — are held in encrypted form.

Cookie Controls

Session cookies are required for login to work. Analytics cookies are optional and can be switched off in your browser or through your account preferences page.

New-Device Verification

When your account is accessed from an unrecognized device, we send a one-time passcode before allowing entry — a step that stops unauthorized logins even if your password is exposed.

Data Retention and Deletion

Active accounts retain data for service continuity. Closed accounts are kept for the period state law requires, after which personal data is purged from our primary systems.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or request deletion of the personal data we hold on your account, our support team handles those requests directly. Reach out through live chat inside your account dashboard, email our privacy team at the address listed in your account settings, or use the in-app message tool on mobile. We aim to acknowledge every data request within two business days and resolve it as quickly as state-specific requirements allow.

Live Chat Start a session from your account dashboard. A support agent will pull up your data profile and walk through your request in real time.
Email Support Send your data access or deletion request to the privacy email address shown in your account settings. Include your registered email so we can verify your identity.
In-App Messaging On mobile, tap the support icon in the app menu to open a private message thread. It routes directly to the account team, not a general queue.

Common Questions About Your Privacy at pachostar

Below are the questions we hear most often about how we handle personal data. If yours isn't covered here, open a live chat session and we'll respond with specifics tied to your account.

We store your registration details, identity-verification records, payment transaction references from PayPal, Venmo, or Play+, and session logs. We do not hold your full card or bank credentials.

Yes. Submit a data access request through live chat or the privacy email in your account settings. We'll confirm your identity and send a summary within the timeframe your state's law requires.

Only with payment processors like PayPal and Play+, identity-verification services, and any state regulatory authority with lawful jurisdiction. We do not sell your data to advertisers under any circumstances.

Contact us via live chat or the in-app message tool and ask for a deletion request. We'll process it after verifying your identity and accounting for any retention period required by applicable state law.

No. When you fund your account through PayPal, Venmo, or Play+, we receive a transaction reference only. Your full payment credentials stay with the processor and are never written to our servers.

Session cookies are needed for your login to function. All other analytics cookies can be turned off in your browser's privacy settings or through the cookie preferences link on our site footer.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.